move microsoft authenticator to new phone without old phone

User ID – what was the ID of the user who saw the error (e.g.

Timestamp – what was the precise date and time you saw the error (include the timezone)?.

Correlation ID – what was the correlation id code generated when the user saw the error.

SessionId - the specific session id you are receiving.

ErrorCode - the specific error code you are receiving.

Page – what page were you on when you saw the error (include the URL)?.

General description of the error – what exact error message did the user see? If there was no error message, describe the unexpected behavior you noticed, in detail.

When you contact support, it is recommended to include the following information: If you've tried the troubleshooting steps below and are still running into problems, you can post a question on the Azure AD Forums, Search the Microsoft Knowledge Base (KB) or contact support and we'll take a look at your problem as soon as we can.

How do I clean up Azure Authenticator from my old device and move to a new one?.

I have a new phone and need to change my phone number.

The following information is provided to help you with some of the common issues that you may experience. If you do not find an answer to your issue on this page, please provide detailed feedback so that we can get this added. Long story short, turn on cloud back up and you won’t have any problems.Having trouble with Azure Multi-Factor Authentication Because of that I could not log into PayPal because it is requesting me to approve the login thru the Authenticator. This is what happened to me: I’ve enabled two factor authentication for PayPal, but when I changed my phone the PayPal account hasn’t transferred to the new phone’s Authenticator and I didn’t have access to my old phone. The important thing worth mentioning is that you should ABSOLUTELY turn on cloud backup as soon as you install the app on your phone.

No need for waiting on codes, punching in secret answers, resolving anti-bot puzzles or any of those things. With just one click, or rather tap, on the approval notification you are logged in. It’s quite easy to set up and use on your phone.

I cannot stress enough how useful and time saving this tool is! I’m using it for work when I’m logging into the corporate network, when logging to customer’s Azure server and I’m also using it for services such as PayPal. Really easy to use and a real lifesaver when it comes to two factor authentication

Move microsoft authenticator to new phone without old phone